Refund policy
At Ranash, we want every customer to feel confident when receiving an order.
Our return and exchange procedures are designed to keep the shopping experience clear, fair, and straightforward for both our customers and Ranash.
Please read this policy carefully before placing your order.
Returns and Exchanges
A return applies when you do not wish to keep an eligible item and would prefer a refund.
An exchange applies when you are satisfied with the product but would prefer another available size or color.
Returns and exchanges are subject to the conditions below.
1. Inspection Upon Delivery
Customers are strongly encouraged to inspect and carefully try their order while the courier is present, where permitted.
During inspection, customers should:
-
Confirm that the correct products were delivered.
-
Check the color, design, fabric, quality, and condition.
-
Check for visible damage or manufacturing defects.
-
Carefully assess the size and fit.
The delivery inspection is the best time to return an item if it is not suitable or satisfactory.
If you decide during inspection that you do not wish to keep an item, we strongly recommend returning it immediately with the courier rather than accepting it and submitting a return afterward.
Returning an unsuitable item during the delivery inspection helps avoid the additional return process, return courier fees, and waiting for a refund to be processed.
If an incorrect, visibly damaged, or visibly defective item is identified, the customer should also inform the courier immediately.
2. Post-Delivery Returns
Post-delivery returns are available for orders containing two or more items.
A return request must be submitted within 7 calendar days of delivery.
Customers may return up to 50% of the total number of items in the order.
Where 50% results in a fraction, the permitted number of returned items will be rounded down to the nearest whole item.
For example:
-
2 items → up to 1 item may be returned.
-
3 items → up to 1 item may be returned.
-
4 items → up to 2 items may be returned.
-
5 items → up to 2 items may be returned.
-
6 items → up to 3 items may be returned.
A coordinated set or product sold as one product is considered one item, regardless of how many individual pieces it contains.
Only one return request per order may be submitted, so all items being returned should be included in the same request.
All applicable shipping and courier charges associated with a post-delivery return are the customer's responsibility and will be deducted from the refund amount.
Nothing in this policy limits any rights available to customers under applicable consumer protection law.
3. Return Conditions
All returned items must remain in their original condition.
To be eligible for return, an item must be:
-
Unworn, except for careful fitting.
-
Unwashed.
-
Unaltered.
-
Free from stains, makeup, perfume, odors, or damage.
-
Free from signs of wear or use.
-
Returned with all original tags and labels attached.
-
Returned with its original packaging where applicable.
All returned products are inspected by the Ranash team before a refund is approved.
Ranash may reject a return if the item does not meet these conditions.
Rejected items will be returned to the customer, and all additional courier and delivery fees will remain the customer's responsibility.
4. Exchanges
Customers who are satisfied with the product but require another size or color may submit an exchange request within 7 calendar days of delivery.
Exchanges may be requested for:
-
A different size of the same product.
-
A different available color of the same product.
The requested replacement must be the same product and must be available in stock.
Only one exchange request is permitted per order unless otherwise approved by Ranash.
The exchange must be approved by the Ranash team before the product is returned.
All shipping and courier fees related to an exchange are the customer's responsibility, unless Ranash confirms that an incorrect, damaged, or defective item was delivered.
If the requested size or color is unavailable, Ranash may offer another available option.
5. Exchange Conditions
Items submitted for exchange must:
-
Be unworn, except for careful fitting.
-
Be unwashed and unaltered.
-
Be free from stains, makeup, perfume, odors, or damage.
-
Show no signs of wear or use.
-
Have all original tags and labels attached.
-
Be returned with their original packaging where applicable.
Ranash reserves the right to reject an exchange if these requirements are not met.
Rejected items will be returned to the customer, and all additional courier and delivery fees will remain the customer's responsibility.
6. Fair Use
Ranash's return service is intended to give customers greater confidence and flexibility when shopping with us.
It is not intended for repeated bulk ordering followed by unusually high levels of returns.
Ranash may review accounts showing repeated patterns of excessive returns, high-volume ordering, repeated delivery refusals, or other misuse of the service.
Where such patterns are identified, Ranash may apply reasonable restrictions to future orders, including:
-
Order quantity limits.
-
Cash on Delivery restrictions.
-
Prepayment requirements.
-
Additional order confirmation.
These restrictions apply only to future orders and do not affect rights that have already arisen in relation to an existing order.
7. Defective, Damaged, or Incorrect Items
Customers should check their orders for visible damage, defects, or incorrect products upon delivery.
If an incorrect, visibly damaged, or visibly defective item is identified while the courier is present, the customer should report the issue immediately and return the affected item with the courier where possible.
If a manufacturing defect that could not reasonably have been identified during the initial inspection is discovered afterward, the customer should contact Ranash as soon as possible and provide:
-
The order number.
-
Clear photographs of the complete item.
-
Close photographs showing the defect or issue.
-
Photographs of the product label and original packaging where applicable.
All claims are subject to inspection and approval by the Ranash team.
If Ranash confirms that an incorrect, damaged, or defective item was delivered, Ranash will arrange the appropriate exchange, replacement, or refund and cover the related shipping costs.
8. Refunds
Approved refunds will cover the value of the eligible returned item(s), after deducting all applicable shipping and courier fees.
This includes, where applicable:
-
Original delivery charges.
-
Return courier charges.
-
Any other shipping charges related to processing the return.
Customers are therefore strongly encouraged to inspect their order carefully while the courier is present and return any unsuitable item immediately during the inspection period where possible. This avoids additional post-delivery return courier charges and the need to wait for a refund.
Refunds will be processed within 7 calendar days from the date Ranash receives the returned item, subject to the item passing the required return-condition inspection.
All refunds will be issued through InstaPay.
Customers requesting a return must provide their correct InstaPay-registered mobile number or InstaPay payment details in the E.stebdal Return & Exchange Form.
Customers are responsible for ensuring that the InstaPay information submitted is complete and accurate. Incorrect or incomplete payment details may delay the refund process.
Once the returned item has been received, inspected, and approved, the eligible refund amount, after applicable shipping deductions, will be processed within the stated 7-calendar-day period.
Where Ranash confirms that an incorrect, damaged, or defective item was delivered, the applicable shipping charges will be covered by Ranash.
9. Shipping and Courier Fees
Unless the return or exchange is caused by a confirmed incorrect, damaged, or defective item sent by Ranash, all shipping and courier fees are the customer's responsibility.
This includes:
-
Original order delivery fees.
-
Return delivery fees.
-
Exchange courier fees.
-
Additional delivery attempts where applicable.
For post-delivery returns, applicable shipping and return courier charges will be deducted directly from the customer's refund.
Shipping and courier fees are non-refundable.
Ranash carefully inspects and prepares every order before handing it to the courier.
Estimated delivery dates may be affected by circumstances outside Ranash's direct control. Although Ranash is not responsible for delays caused by third-party courier providers, our team will assist customers with delivery-related concerns whenever reasonably possible.
10. Contact Us
For all return and exchange requests, please use the E.stebdal Return & Exchange Form available on the Ranash website.
Customers requesting a refund must provide their correct InstaPay information through the form.
For defective items, incorrect orders, delivery issues, or other questions, please contact:
Please include your order number and all relevant details so our team can review your request efficiently.
Our team will guide you through the appropriate process.
