Shipping policy

At Ranash, we believe in transparency, clarity, and a seamless shopping experience.

Every piece is carefully crafted, inspected, and prepared before it reaches you. To ensure fairness for both our customers and our business, please carefully review the following policy before placing your order.

1. Mandatory Inspection Upon Delivery

Customers are required to fully inspect their order upon delivery before accepting it from the courier.

Our courier partners have been instructed to allow sufficient time for customers to:

Inspect the item thoroughly.
Verify the color, design, and condition of the product.
Try on the item to confirm the size and fit if desired.

This inspection period is your opportunity to ensure that the product meets your expectations before accepting delivery.

2. Acceptance of Delivery Constitutes Final Approval

Once an order has been accepted and received by the customer, it is considered fully approved and accepted.

After acceptance of delivery, Ranash does not accept returns, refunds, or order cancellations for any reason, including but not limited to:

Change of mind
Personal preference
Dissatisfaction with style or appearance
Sizing choice
Fit preference
Ordering the wrong item or color

Customers are strongly encouraged to inspect and try the item before accepting the shipment, as no return requests will be accepted after delivery has been completed.

3. Defective or Incorrect Items

The only exception to the no-return policy is if the customer receives:

A manufacturing defect, or
An incorrect item different from the order placed.

In such cases, the issue must be reported within 48 hours of delivery together with clear photos showing the problem.

All claims will be reviewed by the Ranash team before approval.

4. Size Exchanges

If the item has been accepted by the customer but the size is unsuitable, an exchange may be requested under the following conditions:

Exchanges are permitted for a different size of the same product only.
Exchanges are subject entirely to stock availability.
If the requested size is unavailable, the exchange cannot be processed.
Size exchanges are permitted once per order only.
All shipping and delivery fees related to the exchange are the full responsibility of the customer.

Acceptance of a size exchange request is not guaranteed and depends solely on the availability of the requested size at the time of the request.

5. Condition Requirements for Approved Exchanges

Any item approved for exchange must be returned in its original condition:

Unworn and unwashed.
Free from stains, perfume, odors, makeup, or damage.
Unaltered in any way.
Returned with all original tags, labels, and packaging intact.

Items that do not meet these conditions will not be accepted and will be returned to the customer.

6. Shipping & Courier Responsibility

Shipping fees are non-refundable under all circumstances.

Ranash is not responsible for delays, loss, or damage caused by third-party courier services once the shipment has been handed over to the shipping provider.