Shipping policy

At Ranash, we want every customer to feel confident when receiving an order.

Our return and exchange procedures are designed to protect our customers, prevent misunderstandings, and make the shopping experience as clear and straightforward as possible.

Please read the following policy carefully before placing your order.

Order Processing

Once your order has been successfully placed, it will be prepared for dispatch by the Ranash team.

Processing and delivery times may vary depending on (usually takes 2-4 working days):

Order volume.
Customer location.
Courier availability.
Weekends and public holidays.
Circumstances outside Ranash's reasonable control.

Delivery

Orders are delivered through our third-party courier partners.

Any delivery timeframe provided by Ranash is an estimate and should not be considered a guaranteed delivery date or time.

Delivery may occasionally take longer due to:

Courier delays.
High order volumes.
Public holidays.
Weather or transportation disruptions.
Incorrect or incomplete customer information.
Difficulty contacting the customer.
Other circumstances outside Ranash's reasonable control.

We work closely with our courier partners to resolve delivery issues whenever possible.

Returns and Exchanges Are Treated Differently

It is important to understand the difference between a return and an exchange under this policy.

A return applies when:

You are not satisfied with the product itself and do not wish to keep or exchange it.

This may include dissatisfaction with the product’s:

Overall design or appearance.
General quality or feel.
Style or suitability.
Overall presentation.

Returns are only permitted during the inspection period while the courier is still present.

An exchange applies when:

You are satisfied with the product itself but would prefer another available size or color.

In this case, you may accept and pay for the order, then submit an exchange request through the Exchange Request page on our website.

This distinction allows customers who like the product to receive their order without pressure and arrange a suitable size or color exchange afterward.

1. Mandatory Inspection Upon Delivery

Customers are expected to inspect their order carefully while the courier is present and before accepting the shipment.

Our courier partners are instructed to allow customers reasonable time to:

Open and inspect the order.
Confirm that the correct product was delivered.
Check the color, design, fabric, quality, and condition.
Check for visible damage or manufacturing defects.
Try on the item carefully to assess the size and fit, where permitted.

The inspection period is the customer’s opportunity to decide whether they are satisfied with the product itself.

Customers should not accept the shipment if they are dissatisfied with the item and wish to return it rather than exchange it.

Thorough inspection is required to avoid misunderstandings after the shipment has been accepted and the courier has left.

2. Returns: Only During Delivery Inspection

If the customer is not satisfied with the product’s overall design, appearance, quality, style, or general suitability, the item may be returned only while the courier is still present.

The customer must:

Complete the inspection before accepting the shipment.
Inform the courier that they do not wish to accept the item.
Return the item immediately through the courier.

Once the shipment has been accepted, paid for, and received, a return for general dissatisfaction will no longer be available.

This includes returns based on:

Change of mind.
Personal preference.
Dissatisfaction with the style or appearance.
General dissatisfaction with the product.
Deciding that the item is not suitable.
Ordering the wrong product or color.

If you do not like the product itself and do not wish to exchange it, you must return it during the delivery inspection.

3. Exchanges: Available After Accepting the Order

Customers who are satisfied with the product but require a different size or color may accept and pay for the shipment.

An exchange request may then be submitted through the Exchange Request page on the Ranash website within 7 calendar days of delivery.

Exchanges may be requested for:

A different size of the same product.
A different available color of the same product.

The new exchange process is intended to make ordering easier and reduce unnecessary returns.

Customers do not need to reject a product they like simply because the size or color is not suitable. They may receive the order normally and request the appropriate replacement afterward.

4. Exchange Conditions

All exchanges are subject to the following conditions:

The requested replacement must be the same product.
Exchanges are limited to size or color changes.
The requested size or color must be available in stock.
Exchange requests must be submitted within 7 calendar days of delivery.
Only one exchange request is permitted per order.
The exchange must be approved by the Ranash team before the item is returned.
Shipping and courier fees related to the exchange are the customer’s responsibility unless Ranash delivered an incorrect or defective item.

If the requested size or color is unavailable, Ranash may offer another available option. A refund is not guaranteed where an exchange cannot be completed due to stock availability.

5. Condition Requirements for Exchanges

Any item submitted for exchange must remain in its original condition.

The item must be:

Unworn, except for careful fitting.
Unwashed.
Unaltered.
Free from stains, makeup, perfume, odors, or damage.
Free from signs of prolonged wear or use.
Returned with all original tags and labels attached.
Returned with its original packaging wherever applicable.

Ranash reserves the right to reject an exchange if the item does not meet these conditions.

Rejected items will be returned to the customer, and any additional delivery fees will remain the customer’s responsibility.

6. Defective, Damaged, or Incorrect Items

Customers should check for defects, damage, and incorrect items during the mandatory delivery inspection.

If a visible defect, damage, or incorrect item is identified while the courier is present, the customer should refuse the item and return it immediately.

If a manufacturing defect that could not reasonably have been identified during the initial inspection is discovered afterward, the customer must contact Ranash within 48 hours of delivery.

The request must include:

The order number.
Clear photographs of the complete item.
Close photographs showing the defect or issue.
Photographs of the product label and original packaging where applicable.

All claims are subject to inspection and approval by the Ranash team.

If Ranash confirms that an incorrect or defective item was delivered, Ranash will arrange the appropriate exchange, replacement, or refund and will cover the related shipping costs.

7. Refunds

Refunds for general dissatisfaction are available only when the item is returned to the courier during the delivery inspection and before the shipment is accepted.

For prepaid orders returned during inspection, the eligible product amount will be refunded using the original payment method where possible.

Original shipping and delivery fees are non-refundable unless the return is caused by:

A confirmed manufacturing defect.
A damaged item.
An incorrect item sent by Ranash.

Refund processing times may vary depending on the customer’s bank or payment provider.

8. Shipping and Courier Responsibility

Ranash carefully inspects and prepares every order before handing it to the courier.

Estimated delivery dates may be affected by circumstances outside Ranash’s direct control.

Ranash is not responsible for delays caused by third-party courier providers. However, our team will assist customers with delivery-related concerns whenever reasonably possible.

Shipping and delivery fees are non-refundable except where Ranash confirms that a defective, damaged, or incorrect item was delivered.

9. Why This Policy Exists

This policy is designed to protect both the customer and Ranash by creating a clear process for every situation.

The inspection procedure gives customers the opportunity to examine the product properly before accepting it.

The updated exchange procedure gives customers greater flexibility when they like the product but need a different size or color.

By separating returns from exchanges, we aim to:

Make the customer experience simpler and more convenient.
Allow customers to make informed decisions upon delivery.
Reduce unnecessary returns.
Make size and color exchanges easier to complete.
Avoid confusion after an order has been accepted.
Ensure that every request is handled fairly and consistently.

We strongly encourage every customer to inspect their order carefully and understand whether they require a return or an exchange before making their decision.